Standard Bank Ripping People Off

<p>I have a Standardbank Gold Credit Card, and have been with Standard Bank for over 15 years now. In February 2016 my credit card interest rate was 15.83%, now as per January 2017, my interest rate has changed to 19.83%. this is a 4% increase in the rate. When calling Credit Card division, I was told to go to the branch to query this. When going to The Melrose Branch, and Also to the Carlswald, Midrand Branch, I was advised that the Branch cannot do anything in relation to Credit Cards, and that I need to call Card Division. I was further told that interest rates are not revised. To add to cherry on top, the consultant suggested that I change my banking package to a higher package to receive more favourable rates. This was definitely not what I want to do. Is this the treatment that loyal Customers are receiving, by just getting the cold shoulder. I will be considering closing my account with Standard Bank and going to the competitor together with closing my Company Banking with Standard Bank and moving elsewhere.</p>