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jojo R

1 reviews | Active since Feb 2012

05 Aug 2018, 10:19

Standard bank *********** kids

My son has a sum1 account. Yesterday he deposited R240 coins he's been collecting. To my surprise he was charged R40.35 as cash deposit fee. The charge is 17% ; this is insane. He was also charged R2.65 for notifications. This is a **** bank.

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Replies (2)
Standard Bank
Standard Bank's reply06 Aug 2018, 03:38
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply07 Aug 2018, 09:50
Official

Dear jojo

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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