Standard bank ripping of clients

I've joined the standard bank Ucount Reward program almost a year ago. And still to date. I still haven't received my card. What is very frustrating is that im paying monthly for this program. But im not enjoying the benefits of what im paying for firstly for whatever reason they cant seem to recognise my postal address. Weird because I receive standard bank quarterly mail. So why when they send me there statements reminding me how much I owe them they can get it to me. But now that they owe me its impossible or my address isn't correct. Is this how you rip of your clients . This is just low.