Standard Bank Ripping clients off

What is happening with Standard Bank? I have logged to complaints on their main website explaining the fact that all cash deposit ATMs outside Blue Route Mall branch were either off line or did not accept cash, I went into the branch and spoke to the tellers, they said i could pay the cash inside. I get free cash deposits outside, I was Charged R286 because the ATMS were down and at no stage was i told they were going to charge me an arm and leg to stand in a ridiculous queue.