Standard Bank Ripoff................continued

I commented recently on an incident regarding Standard Bank where my wife was sold some insurance by an agent from Standard bank. This person was so keen on getting the sale they "forgot" to adequately explain the mechanics of the deal. Needless to say it ended up costing my wife more than 10 times the amount that was quoted by this agent. I posted this on Hello Peter and below you will see the response from Standard Bank. I rep**** to this email the same day I received it, 5 days went by, still no response. On day 6 I sent another email, still no response. Shows you what Standard Bank thinks of their customers.

Good day

Thank you for your e-mail received, we apologise for the undue frustration caused.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

Kindly please provide us with your spouse identity number and policy number to assist further

We patiently await your response

Regards

Sibusiso Made Standard Insurance onboarding complaints consultant Tel + ********** 8164 ********** www.standardbank.com

For escalations, please contact: Team Leader: Itumeleng Ngxumza / ********** 8162 / ********** Manager : Lutendo Magadani ********** 8178 / **********