DD
Dale D
1 reviews | Active since Feb 2019
27 Feb 2019, 10:01
Standard Bank rip you off
I recently requested 1 years bank statements from Standard Bank as they dont give an option on your account for this (with all the technology these days, really?) anyway, i received them in good order and then the next day they deducted R780 off my account for this service. How can they charge so much for this service? it is a complete *******. Even if you charge the average rate of R150ph it would never take them 5h to complete this task, so again how do they calculate the costs?
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
28 Feb 2019, 11:31Dear Dale Dullisear
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply28 Feb 2019, 11:31
Official
Dear Dale Dullisear
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
01 Mar 2019, 09:50Dear Dale Dullisear
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply01 Mar 2019, 09:50
Official
Dear Dale Dullisear
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
DD
Dale D's updateReviewer Update
05 Mar 2019, 07:51Thank you Clint.
To be honest, I was a bit shocked when I saw the amount come off my account, because I wasn’t expecting it.
The consultant I dealt with didn’t mention any charges when I put the request in, I just assumed it was part of the service, otherwise I would have denied it.
I just feel that R780 is outrageous for a 55pg document.
DD
Dale D's update05 Mar 2019, 07:51
Reviewer Update
Thank you Clint.
To be honest, I was a bit shocked when I saw the amount come off my account, because I wasn’t expecting it.
The consultant I dealt with didn’t mention any charges when I put the request in, I just assumed it was part of the service, otherwise I would have denied it.
I just feel that R780 is outrageous for a 55pg document.
DD
Dale D's updateReviewer Update
08 Mar 2019, 13:47Its been over a week now and still no response from Standard Bank. WHAT KIND OF SERVICE IS THIS??
DD
Dale D's update08 Mar 2019, 13:47
Reviewer Update
Its been over a week now and still no response from Standard Bank. WHAT KIND OF SERVICE IS THIS??
DD
Dale D's updateReviewer Update
02 May 2019, 11:20And still no response from Standard Bank. Wow, what excellent service, shows how much they care.
DD
Dale D's update02 May 2019, 11:20
Reviewer Update
And still no response from Standard Bank. Wow, what excellent service, shows how much they care.
Standard Bank's replyOfficial
06 May 2019, 13:22Dear Dale Dullisear
An email response was sent to you the next day after you logged this review.
Kind regards
Complaint Resolution Centre
***
***
An email response was sent to you the next day after you logged this review.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply06 May 2019, 13:22
Official
Dear Dale Dullisear
An email response was sent to you the next day after you logged this review.
Kind regards
Complaint Resolution Centre
***
***
An email response was sent to you the next day after you logged this review.
Kind regards
Complaint Resolution Centre
***
***
DD
Dale D's updateReviewer Update
07 May 2019, 08:05Nope, no email was received. Please re-send.
DD
Dale D's update07 May 2019, 08:05
Reviewer Update
Nope, no email was received. Please re-send.