1 reviews | Active since May 2016

08 Dec 2016, 12:36

Standard Bank ******* service fee and SMS notification Problem

<p> </p> <p>Hi ,I have been complaining for the last 3 months now about not receiving SMS notifications on my credit card purchases. I pay a huge monthly fee that supposedly gets me a prestige banker (DONT THINK SO)</p> <p>I emailed them on several occasions and they just don’t come back to me.</p> <p>I’m not going to run away from their system problems right now they need to understand and honor the customers they have for now.</p> <p>I spoke to .Maboa, Daniel D" ********** /> "Moabelo, Isaac I" ********** at the Sandton branch but i do not get much service.</p> <p>I want a new banker on my pertfolio.</p> <p> </p> <p> They Simply have POOR service and do not care about their customers been **********</p>

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Replies (2)
Standard Bank
Standard Bank's reply08 Dec 2016, 14:50
Official

Good day Kishor Lalla

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply19 Dec 2016, 08:53
Official

Dear Kishor Lalla

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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