VF
Viv F

1 reviews | Active since Apr 2020

08 Apr 2021, 13:53

Standard Bank *******.

I have been a Standard Bank customer for 40 years with substantial investments. My homeloan was paid off in July 2020. I wish to cancel the bond. The figures I received from the Attorney are claiming a life insurance premium of R2880. I have no life assurance with Standard Bank. The loan is long since paid off and the Bank have no material interest in my property. This is a ******* and enough to cause me to change bank accounts. I refuse after two experiences of waiting 25 minutes for a call centre operator to query the amounts.

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Replies (1)
Standard Bank
Standard Bank's reply09 Apr 2021, 00:16
Official
Hello Viv
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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