AM
Anthony M

1 reviews | Active since Jun 2014

03 Sept 2018, 15:50

Standard Bank *******.

My wife got a call from a Standard Bank consultant a few months ago who sold her a credit card protection policy for R4 odd per month. It pays off any outstanding amount on your credit card once you pass on. Turns out however that the the amount you pay is linked to the outstanding balance on your card so the last two payments were for R60 plus and R70 plus. Naturally she cancelled immediately but the bank made a nice score in the meantime.

Nice going Standard Bank, carry on scoring off your customers.

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Replies (2)
Standard Bank
Standard Bank's reply04 Sept 2018, 01:08
Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre ****** (fax) ***

Standard Bank
Standard Bank's reply04 Sept 2018, 11:42
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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