JN
Jarrod N

1 reviews | Active since Sept 2016

19 Sept 2016, 17:42

Standard Bank ridiculously useless service provider

<p>Once again Standard Bank you prove to be the most ridiculously useless service provider I have ever had the misfortune of dealing with!!!! <br />4pm on a week day I get a call from someone in your team to say I must go to my nearest branch as Standard Bank have blocked my account. No reason why and no other information regarding the issue..... Please explain what the HELL I am meant to do at 4pm???? Several calls to your "Prestige" number only to be given the run around after a good 45min on the phone I get told... "sorry you must go to your nearest branch"<br />The only information they can give me is that a consultant at the Westville branch blocked my account due to irregularities in my information.<br />Please tell me how a client of over 20 years who has a Standard Bank bond, credit card, savings account, U counts reward, over draft and every part of my information regarding my daily transactions on your records, call me at 4pm and say they are blocking my account?!?!?!?!?!?!?! <br />STANDARD BANK.... YOU HAVE OFFICIALLY LOST A CLIENT!!! YOU ARE A PATHETIC EXCUSE FOR A BAN****!! <br />Oh... and this is now the second time in the space of a month this has happened! The first time you blocked my card because a swiped it more than five times in a day at a till point!!!!!</p>

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Replies (1)
Standard Bank
Standard Bank's reply20 Sept 2016, 13:25
Official

Good day Jarrod Northcote

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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