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jeremy S

1 reviews | Active since Oct 2011

27 Oct 2016, 14:05

Standard bank - Ridiculous fees charged R200

<p> I had a horrible experience with Standard bank. My card was kept behind by the atm machine after wanting to withdraw some cash. I then went to Standard bank in CT CBD and was issued with a new card and told there was going to be a "fee" for the card. Fastforward two weeks later, after receiving my salary, I find that the bank had charged my R200 for the card?? This is completely ridiculous as my card was swallowed by the atm machine without any wrongdoing on my behalf.</p> <p> </p> <p>I have opened an account with Capitec and my husband will soon follow suit. Ive had it with these ridiculous banking fees.</p> <p> </p> <p>Jillian Swarts</p>

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Replies (3)
Standard Bank
Standard Bank's reply28 Oct 2016, 10:45
Official

Good day Jeremy

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Nov 2016, 10:08
Official

Good day Jeremy

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply18 Nov 2016, 09:39
Official

Dear Jeremy

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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