Standard Bank rides again

Where the hell is my mother's money!?!! She is 78 years old. I'm 50 and handle her finances for her. This morning having had her pension paid into her Standard Bank Plus Plan, I transferred R3000 to her cheque card. I got an error message and tried again for the same amount. Another error message. The thought for some reason I should try another amount which is just over R1460 if I remember correctly. Error message. Then I check to see if the moneys had been transferred but no, it is gone! I called that hateful 08 number and held for close to 25 minutes. Of course the opening line when you call informs you that due to Covid, there are less agents! Your service has been consistently pathetic for many years now - long before Covid already - and you should be ashamed of yourself for using illness and a pandemic to account for your poor service or total lack of service at all. Anyway, in the end, after I had to raise my voice to an agent, she told me that there is a problem and that IT is working on it. Its is more than 5 hours ago now and R5142 of my mothers in still gone. What the hell is wrong with you!?!