***** -Standard Bank Richards bay / Home loans

We had a very bad experience with standard bank. We tried for a couple of months to find out via emails how to go about paying a lump sum into your home loan and what options you have such as reduce your monthly payments or having an access bond. Needless to say they did not understand the request. We ended up going to the bank and opening an account where we could pay the lump sum in and the transfer it to the home loan account on the app. All that was left to do is to then phone home loans to recalculate the monthly repayments. The only thing that transpired from this is that we opened the account and after we transferred the money. Standard bank witjout notifying us blocked the account and we now have to wait 7 days fir them to unblock it. When I spoke to a home loan consultant this morning he said i can get absa ***** dept to email them and they can take the block off. The transfer was from absa. I phoned twice today to be told that no managers or supervisors can check the emails and there are no phones in that dept for us to call them. We have to wait 7 days. Please can standard bank inform their staff at the richards bay branch for them to tell clients that this is how standard bank conducts business. By the way as i was told the block went on at 03:00am and that is why the bank could mot contact me. Up to this minute they have not phoned me or emailed me. I lodged a complaint on the banking app where i had the reply that it has been escalated. Not sure how an escalation to an unsupervised dept will work. I will contact my bank and get them to return my money to my bank account. What a joke. I've never heard of such utter nonsense ever. This is just a way of standard bank making sure they still charge the max interest on my bond acc at month end