Standard Bank Rewards "uCount" - OR DO YOU!!!!!

I ordered goods from the uCount "mall" on the 17/04/2018. A delivery was made very speedily on the 18/04/2018. However they didn't deliver what I ordered. On the afternoon of the 18th I contacted uCount on the 0860 number. It takes about 15 minutes before you actually get to state the problem. Said problem was recorded. After more time wasting, costly calls by me (about 4 at an average of 15 minutes each) and about 2 from them to me, I still had no resolution. Then on the 23rd they collected the incorrect goods but made no delivery of the goods I had ordered. More calls to the 0860 number and all they can tell me is that the matter is with the "relevant department". My account still reflects that the points I used for purchase as deducted. So I have no goods, no points and no indication of what they are doing to resolve. Its well over a week since I reported their error. I cant see the issue, give me what I ordered or give me my points back.