ZD
Zaheer D

1 reviews | Active since Apr 2012

10 Nov 2015, 15:38

Standard Bank Rewards Program - Utter Nonsense

I am so ****ed off right now, In October Ucount did not debit my account and in November for reasons I am not aware off. I then get an email saying that I have been de-registered for not paying my Ucount Fee of R20 for the past two months!!!<br> They did not even contact me or phone me or let me know that this amount was not debitted from my STANDARD BANK account.<br> In the first month, they should have contacted me to say this and then I would know there is an issue with UCOUNT and Standard Bank - (whom I thought were the same)!!<br> Now, They have de-registered me - I have lost all my Rewards Money - and they expect me to re-register again with their DIS-GUSTING rewards program and start from SCRATCH!<br> I am really disappointed at Standard Bank and feel I needed this push from them for me to go and join a REAL bank and REAL rewards program!<br> Thank you Standard Bank, for not trying to keep your most loyal customer since 1987!<br> It wouldve been nice to let me know what is happening before de-registering me and making me LOSE MY REWARDS MONEY... which I SPENT in YOUR NAME!!

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Replies (1)
Standard Bank
Standard Bank's reply11 Nov 2015, 14:08
Official
Hello ZaheerD,

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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