jF
johan F
1 reviews | Active since Mar 2009
16 Oct 2022, 11:00
Standard Bank Rewards
Good morning, I went shopping at my local Makro and Giant Hyper.Both my credit and cheque cards were declined due to a technical issue on the side of Std Bank. I had to pay with a non Std Bank card which resulted in me missing out on a Ucount reward expiring on the 18th of October as well as the normal Std Bank card rewards. How will I be compensated?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
16 Oct 2022, 11:34Good Day Johan
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply16 Oct 2022, 11:34
Official
Good Day Johan
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
jF
johan F's updateReviewer Update
17 Oct 2022, 11:06Pathetic service.... They phone me to tell me that the reward expires on the 18th....in other words go spend more money on stuff I do not need for the sake of getting the reward even though I already did my essential shopping with the reward in mind. I am the victim because of a technical issue on the side of Standard Bank. What if I did not have an option of paying my groceries with a non Std Bank card. I would have been forced to leave everything.
jF
johan F's update17 Oct 2022, 11:06
Reviewer Update
Pathetic service.... They phone me to tell me that the reward expires on the 18th....in other words go spend more money on stuff I do not need for the sake of getting the reward even though I already did my essential shopping with the reward in mind. I am the victim because of a technical issue on the side of Standard Bank. What if I did not have an option of paying my groceries with a non Std Bank card. I would have been forced to leave everything.
Standard Bank's replyOfficial
17 Oct 2022, 12:12Hi Johan
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply17 Oct 2022, 12:12
Official
Hi Johan
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***