JK
JJ K
1 reviews | Active since Aug 2016
23 Jan 2020, 20:08
Standard Bank - Revolving Loan
I have requested Standard Bank to contact me through the online platform - last week and again this week. No one has contacted me as yet.
A debt review request was sent through by mistake by a Debt Review Company. The following business day, the reversal was requested and sent through. Subsequently my revolving loan has been blocked, with no revolving credit available anymore. Please can I have feedback in this regard?
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
24 Jan 2020, 01:21 Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Jan 2020, 01:21
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
*** (fax)
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JK
JJ K's updateReviewer Update
24 Jan 2020, 12:53Generic reply to my message and I still have not been contacted.
JK
JJ K's update24 Jan 2020, 12:53
Reviewer Update
Generic reply to my message and I still have not been contacted.
JK
JJ K's updateReviewer Update
27 Jan 2020, 14:19I still have not been contacted by Standard Bank.
JK
JJ K's update27 Jan 2020, 14:19
Reviewer Update
I still have not been contacted by Standard Bank.
JK
JJ K's updateReviewer Update
01 Feb 2020, 18:28More than a week after the review was logged - I still have not been contacted by Standard Bank.
JK
JJ K's update01 Feb 2020, 18:28
Reviewer Update
More than a week after the review was logged - I still have not been contacted by Standard Bank.
Standard Bank's replyOfficial
11 Feb 2020, 09:12Dear JJ Kerry
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply11 Feb 2020, 09:12
Official
Dear JJ Kerry
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***