tT
tyleradammcdonald T
1 reviews | Active since Sept 2012
13 Mar 2024, 11:23
Standard Bank revolving credit with holding funds
Do not open a revolving credit facility with Standard Bank
They do not keep thier word
The app states pay amounts in order to have funds available
When you do so they funds are not made available
When you put agreements in place they do not adhere to agreements
This is designed to have you pay more than is required and hold you money
Point in case not only does the app state pay 45000 to release 450000
I made a payment of 45000 then app told me to pay a further 14000 over and above to release 45000
A day later the app tells me to pay 450000 to release 450000
This is disgraceful
They now call me saying the facility will only release funds after 3 months
It’s absolutely disgusting business ethic
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
13 Mar 2024, 11:30Dear Tyler,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Mar 2024, 11:30
Official
Dear Tyler,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
tT
tyleradammcdonald T's updateReviewer Update
14 Mar 2024, 13:07This needs to be addressed I paid 23k over what was owed and it’s being withheld from me even though the app and the consultants stated the revolving facility was open
I need that 23k given back
I need that 23k given back
tT
tyleradammcdonald T's update14 Mar 2024, 13:07
Reviewer Update
This needs to be addressed I paid 23k over what was owed and it’s being withheld from me even though the app and the consultants stated the revolving facility was open
I need that 23k given back
I need that 23k given back
Standard Bank's replyOfficial
14 Mar 2024, 13:42Good day Tyler
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Mar 2024, 13:42
Official
Good day Tyler
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
tT
tyleradammcdonald T's updateReviewer Update
15 Mar 2024, 09:09I Need that money paid back to me
You going back on your word has put me in a situation
I’m going to take you to the ombudsman if this is not addressed
This has been not corrected for a week now
It’s not acceptable
You going back on your word has put me in a situation
I’m going to take you to the ombudsman if this is not addressed
This has been not corrected for a week now
It’s not acceptable
tT
tyleradammcdonald T's update15 Mar 2024, 09:09
Reviewer Update
I Need that money paid back to me
You going back on your word has put me in a situation
I’m going to take you to the ombudsman if this is not addressed
This has been not corrected for a week now
It’s not acceptable
You going back on your word has put me in a situation
I’m going to take you to the ombudsman if this is not addressed
This has been not corrected for a week now
It’s not acceptable
Standard Bank's replyOfficial
15 Mar 2024, 09:53Dear Tyler
We appreciate your follow-up post.
With our team, we have followed up.
We will contact you with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate your follow-up post.
With our team, we have followed up.
We will contact you with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Mar 2024, 09:53
Official
Dear Tyler
We appreciate your follow-up post.
With our team, we have followed up.
We will contact you with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate your follow-up post.
With our team, we have followed up.
We will contact you with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
tT
tyleradammcdonald T's updateReviewer Update
15 Mar 2024, 17:33I will be closing all accounts
Over 20 years of holding an account
And yet I’m subjected to this kind of service
TIME TO LEAVE
Over 20 years of holding an account
And yet I’m subjected to this kind of service
TIME TO LEAVE
tT
tyleradammcdonald T's update15 Mar 2024, 17:33
Reviewer Update
I will be closing all accounts
Over 20 years of holding an account
And yet I’m subjected to this kind of service
TIME TO LEAVE
Over 20 years of holding an account
And yet I’m subjected to this kind of service
TIME TO LEAVE
Standard Bank's replyOfficial
15 Mar 2024, 18:30Dear Tyler
We sincerely apologize for the way you feel.
With further business, we intend to improve our services.
Enjoy your wonderful evening.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the way you feel.
With further business, we intend to improve our services.
Enjoy your wonderful evening.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Mar 2024, 18:30
Official
Dear Tyler
We sincerely apologize for the way you feel.
With further business, we intend to improve our services.
Enjoy your wonderful evening.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the way you feel.
With further business, we intend to improve our services.
Enjoy your wonderful evening.
Kindest regards
Standard Bank Hello Peter Team
***