JC
Jean C
1 reviews | Active since Feb 2019
19 Feb 2019, 16:59
Standard Bank reverse payments are non existing
I've been struggling to get payments reversed for 6 months on a credit card that I never had or even signed for. Spent hours/money on calls, emails, bank visits and admin. Now they closed the incorrect account and are threatening me and forcing me to go to the bank to reactivate debit orders. I never said they must close it. They have absolutely no system in place to help you when it comes to reverse payments but a very good one when you " need" to pay them after they messed up. Ombids man here I come. I still haven't received the reverse payment. 6 months!!!
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Standard Bank's replyOfficial
20 Feb 2019, 09:18 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre ***
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Standard Bank's reply20 Feb 2019, 09:18
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre ***
*** (fax)
***
*** (fax)
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