BM
Bindanda M
1 reviews | Active since Jul 2018
23 Sept 2021, 11:40
STANDARD BANK REVERSAL NEVER HAPPENED FOR CASHLESS ATM
Using a Standard Bank card at an ATM trying to withdraw cash, the ATM wasn't loaded with cash hence the ATM never dispensed the requested amount and Standard Bank still hasn't reversed the money a month and a half later. Besides the many calls and email, Standard Bank seems not even bother replying or calling to resolve the matter.
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Replies (2)
Standard Bank's replyOfficial
24 Sept 2021, 01:31Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
Standard Bank's reply24 Sept 2021, 01:31
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
BM
Bindanda M's updateReviewer Update
13 Oct 2021, 14:57After posting my complaint on the 23rd September; I received an email on the 28th September with a promise that the issue was to be resolved by the 13th October. Well, we are the 13th October and still no communication from Standardbank; in fact the, consultant that emailed me on the 28th September never answers her direct line nor does she bother returning calls despite all messages left on her answering machine.
Clearly Standard Bank doesn't give a dam about its clients...or maybe a client is expected to have millions in his/her bank account to receive a fair treatment .
Clearly Standard Bank doesn't give a dam about its clients...or maybe a client is expected to have millions in his/her bank account to receive a fair treatment .
BM
Bindanda M's update13 Oct 2021, 14:57
Reviewer Update
After posting my complaint on the 23rd September; I received an email on the 28th September with a promise that the issue was to be resolved by the 13th October. Well, we are the 13th October and still no communication from Standardbank; in fact the, consultant that emailed me on the 28th September never answers her direct line nor does she bother returning calls despite all messages left on her answering machine.
Clearly Standard Bank doesn't give a dam about its clients...or maybe a client is expected to have millions in his/her bank account to receive a fair treatment .
Clearly Standard Bank doesn't give a dam about its clients...or maybe a client is expected to have millions in his/her bank account to receive a fair treatment .