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Antoinette H

1 reviews | Active since Oct 2009

26 Jul 2018, 14:21

Standard bank return of funds pathetic service

Funds were paid into a Standard Bank account, however the account was closed. Have been trying on a daily basis to contact Standard Bank returns department to no avail. No one at Standard Bank can assist with the return of the funds. Interest is being lost and the funds need to be returned as a matter of extreme urgency. Require feedback as soon as possible.

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Replies (2)
Standard Bank
Standard Bank's reply27 Jul 2018, 10:29
Official

Dear Antoinette

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply02 Aug 2018, 10:40
Official

Dear Antoinette

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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