1 reviews | Active since Aug 2026
Standard Bank - Requesting loan consolidation assistance - unaffordable double debit
I am a loyal client of Standard Bank with TWO personal loan accounts.
My combined instalments are +- R5,500 per month. With my other debit orders, my entire salary is depleted on payday. I am left with nothing to survive the month.
I have requested several times to CONSOLIDATE my two loans into ONE loan with one affordable instalment and one debit order date, so I can continue to pay the bank responsibly.
Up to now I have not received a workable solution / my application has not been approved / I keep getting referred from pillar to post.
I am not running away from my debt. I want to pay. I am asking Standard Bank to assist me by consolidating the two loans into one affordable loan.
I am requesting urgent intervention from the complaints department to review my affordability and offer me a single consolidation loan to settle both current loans.
Here is a short, professional statement you can add to your Hello Peter complaint or send to the bank. It's firm but not rude, so they have to respond:
I also want to bring to your attention that I feel I am being credit harassed by the attorneys handling the accounts.
I have explained that I cannot afford the current demands, but I WANT to pay and I have requested a formal, affordable settlement / consolidation in writing. Instead of working with me, my messages and requests for written settlement figures are being ignored, while I continue to receive pressure calls to pay the outstanding balances.
I am requesting that all further communication and settlement offers be provided in writing, and that the bank and the attorneys work together to give me one final, affordable solution.
I feel harassed by the attorneys, they demand payment I cannot afford, ignore my requests for written settlement amounts, and are not working with the bank to give me one affordable consolidation. I want to pay, I just need it in writing and affordable rates to be able to pay.
Zainudeen Shakeel Govender *** ***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Dear Zainudeen,
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
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Dear Zainudeen,
Although we called, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Kindly be advised i have sent an email confirmation to be contacted on a different number and also requested it at any time before 12am, i have made this request last week and again this morning.
I am still in need of assistance and request the call back as urgent as possible as further delays only prevent me from finalizing the issue on hand.
Kind Regards
Zainudeen Shakeel Govender
Alternative number ***
Kindly be advised i have sent an email confirmation to be contacted on a different number and also requested it at any time before 12am, i have made this request last week and again this morning.
I am still in need of assistance and request the call back as urgent as possible as further delays only prevent me from finalizing the issue on hand.
Kind Regards
Zainudeen Shakeel Govender
Alternative number ***
Thank you for taking our call.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience.
kindest regards,
Standard Bank Hello Peter Team
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Thank you for taking our call.
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience.
kindest regards,
Standard Bank Hello Peter Team
***