Standard bank reported me deceased in the credit bureau for one of my home loans

I opened my personal account with standard bank in October 2010 with my refugee card ID and in July 2015 I got my green bard coded ID and went to the bank to update my details (submit my FICA documents) and in October 2015 I bought a property bonded with standard bank and by March 2028 I bought another property bonded with standard bank as well, thereafter everything was going fine then last year I pulled my credit report and I noticed that standard bank reported me deceased on one of my home loan accounts in May 2024, I tried contacted them no concrete responses, then this May 2025 again they reported me deceased on the same home loan account then I followed it up with standard bank home loan department then I was informed that the particular home loan account was linked to my old ID number (refugee card number) and the status from home affairs says that I am deceased and the bank cannot do anything, I have to go to home affairs to sort out the issue as the bank cannot do anything. The home Affairs that I have to go is Mara******* home Affairs that deals with Foreigners where access is not even easy for you to be assisted all these because the bank failed to update my details in this home loan account 10 years ago. The bank can see that all my other account everything is fine, my personal account I am alive, my other home loan I am alive I am only deceased in one account and if I have been reported deceased by home affairs why is the bank still collecting money from my account while am deceased for almost 2 years, what I know is that if someone passed away the bank needs to close all accounts that the person had, but for my case the bank still running debit orders to collect payment for the particular account but when I call for them to resolve the issue they send me to home affairs where I cannot even be assisted. They send the deceased status to credit bureau in May 2024 but the rest of the month the status says ok until May 2025 it says again deceased, so I am deceased only in May, but the rest of the month are alive.

I went to one of the standard bank branches (Sanridge Square) they tried to go through the account, they found that the ID number is the old ID number, but the copy of the ID linked with the account if my current green ID.