STandard bank replies on hellopeter to help there conscious. Do not want to solve the problem

Standard bank. I wrote this same review on 3 July. You rep**** saying you are following up on it. Never get a response again Are you only replying on hellopeter to smooth your conscious. or do you mean what you say. Bad experience with *********** staff and acting manager at nylstroom standard bank. battling 4 months now to cancel a session on a insurance plan. the branch cannot find the session in any of there systems or departments. now they don;t know how to cancel it and the acting manager is totally *********** to asssit or listen to client. Presumed acting manager Kgantsha Seloana