Standard Bank Replacement Card

I lost my card, phoned standard bank to have my card stopped. My cards were stopped and access to all aspects of my account were locked meaning I couldn’t use internet banking to send myself internet banking. I ordered my Cards to be delivered to Cresta mall.

I phoned standard bank internet banking services only to be on hold for 30 minutes with no answer. The rabbit hole goes further after that I decided to talk to normal customer service. They had told me that the person who blocked my cards, ordered a gold card instead of a titanium card, so they had to order a new card, after that they charged me R450 for express delivery which I did not request for.

Upon arriving at the bank to collect my cards, I thought it was done, no apparently the person who blocked my cards, blocked my new cards, and he is the only person who can unblock them, but wait for it he works night shift. It seems they have no fail safes incase the person is not there. I waited 3 hours with no assistance. All this just because I wanted my replacement cards.