MW
Madeleine W
1 reviews | Active since Mar 2012
12 Feb 2024, 10:50
Standard Bank removes revolving credit abiliity due to their own inability to take funds as per mandate agreements
Standard Bank continuously deducted my revolving credit amount before my monthly salary was paid into my account leaving me with additional bank costs to honor 'other amounts' that would have gone off successfully had they not taken their premium prematurely. On insisting that they change their debit order deduction to the 1st of the month to avoid further unnecessary costs, I was told I was now in arrears and my funds frozen (even after I settled the amount they claimed I was in arrears with. Their service is always less than adequate and seems thats what they stand by.
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Replies (1)Standard Bank's replyOfficial
12 Feb 2024, 10:55Dear Madeleine,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2024, 10:55
Official
Dear Madeleine,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
