Standard Bank removed MyMo cheque card without notice

I am very disappointed with how Standard Bank has handled my MyMo account.

On 26 August 2025, my cheque card was cancelled due to suspected *****, and I was told a new card was being issued. On 3 September 2025, when I followed up, I was suddenly informed that MyMo accounts “no longer come with a cheque card” and that I must now upgrade to a more expensive account to get one.

This is unacceptable for several reasons:

No communication – I was never notified that this major change was taking place.

Misleading advertising – The Standard Bank website still shows that the MyMo account comes with a cheque card.

Consumer rights – Removing a key feature without informing customers may violate the Consumer Protection Act, as it is misleading and unfair.

As a loyal client, I expect transparency. I did not choose MyMo under these new terms, and being forced to upgrade just to get back what I originally signed up for feels like poor treatment.

I am requesting that Standard Bank either:

Re-issue me with a cheque card linked to my existing MyMo account, or

Move me to an equivalent account with a cheque card at no extra monthly cost.

I hope Standard Bank addresses this issue urgently before I escalate it further with the Ombudsman.