STANDARD BANK REJECTING MY PAYMENT ARRANGENT AND THREATENING TO REPOSSESS THE VEHICLE

Item: Standard Bank
Rating: 1
Author: Michael R

Standard Bank financed my Toyota Quantum in 2019 and have been paying installment without any challenge. Since COVID-19, it has been difficult to pay full installment which resulted in arrears of R50 751. Taxi Industry is going through a rough challenge because some people are working from home, some have been retrenched and school learners are going to school on rotational basis.

Various Standard Bank debt collectors called me from 25 March 2021 and asked me to send debt restructuring forms and motivation. After doing that numerous times i couldnt get feedback from Standard Bank or the debt collectors.

Today i informed Standard Bank Debt Collectors two options:

1. Have total arrears added to my capital.

2. I would be able to pay R20300 in 3 months, and i was told that they need 40% immediately which i dont have.

The Debt Collector indicated that should i fail to pay R20 300 by 1 Nov 2021, they will repossess the taxi.

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

20 Oct 2021, 03:15

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)

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Standard Bank's reply20 Oct 2021, 03:15

Official

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***

*** (fax)

***

Michael R's updateReviewer Update

21 Oct 2021, 14:19

Good Day

Thanks a lot for your willingness to assist me.

I will await your feedback pertaining this urgent matter.

Kind regards

Michael R's update21 Oct 2021, 14:19

Reviewer Update

Good Day

Thanks a lot for your willingness to assist me.

I will await your feedback pertaining this urgent matter.

Kind regards

Michael R's updateReviewer Update

23 Oct 2021, 13:16

I am still waiting for the proper feedback from Standard Bank.

Michael R's update23 Oct 2021, 13:16

Reviewer Update

I am still waiting for the proper feedback from Standard Bank.

Michael R's updateReviewer Update

26 Oct 2021, 11:20

Vanessa Rikhotso Standard Bank Dispute Resolution Centrr promised to provide feedback since last week. However I haven't been contacted at all.

Standard Bank service is very bad, one would never recommend them to any of their colleagues, friends and family.

Michael R's update26 Oct 2021, 11:20

Reviewer Update