Standard Bank rejecting my ***** Claim

I Grey NT a long serving loyal Standard Bank customer that was ****** whilst withdrawing at a Standard Bank ATM inside the Shell Garage at Camaro Crossing at 11H52 on the 9th March 2021 by two guys. Standard Bank is rejecting my ***** Claim based on the time delay. the incident happened 11H52 inside the Shell Garage Standard Bank ATM and reported at 12H10 so to them there was a time delay. When I entered the Garage it was quiet with only one lady working on a till. Started the process of withdrawing everything went well. It was only after putting the amount I wanted to withdraw that I noticed something wrong because it took a long time for the machine to respond to the process. Then two guys started to attack me. Quickly they took my card and ran away. Shivering, crying, confused and panicking as I was, tried to call the number on the machine for my card to be blocked with fail. Tried also to use my Standard Bank APP to block with fail because I was under trauma, first time to experience this worse inside the garage where I was telling myself is more safe. The time is not waiting for me its moving, I had no other alternative rather than to drive to the main branch at the Glen Mall.

Mind you there are robots, moving cars and you cannot drive on top of other cars and also break road rules to stop when robots are red. You can also do your own research ground research , there are three robots you need to obey from Camaro Crossing to the Glen Mall. Please also take into consideration the boom gates at the entrances to the mall. Three robots you need to obey from Camaro to the Glen Mall branch. Also take into consideration the rules and regulations of Covid 19 because we are expected to queue outside before being Attended. Let me applaud the Glen Branch staff that tried also to help me to block using my Standard Bank with fail and they gave me an access jumping the queue and assisted me to lodge my Rejected complain. Please reconsider my claim based on my explanation.

Hoping you find this in order