STANDARD BANK REFUSING WITH VAF CREDIT

Standard Bank is trying to con my aunt her money paid into her VAF. ***. She intentionally paid into the VAF account as she was hoping to refinance another car. The car was paid up in Jan but she continued to pay until beginning of April. Then she went to close the VAF account requested credit back. Now Standard bank has not sent her money as promised almost two weeks later. Credit due: R13200 They are now wanting proof of payment when the money went directly to the VAF account. This money should reflect in her statement and Std bank is trying by all means not to give her the money. Even the car papers have not been received and we are sent from pillar to post for refund. She is an old person and we should not have to even go to such lengths as the bank calls us when we miss payment but when they have to send us money back it is a challenge. This is upsetting as we have to miss work and accompany her to the bank. We want the credit back and the VAF statement should reflect credit due and we want car papers. It is clear that the bank does not want to give back the money and want to con the elderly