Standard Bank refusing to settle my loan

Hi<br> <br> Just a SIMPLE thing to settle my loan account, but Standard bank wouldn't allow me to settle my loan account. <br> I called Prestige department asking to settle my account and they calculated my settlement amount but when i asked to settle it immediately they said i must go to the branch and they will assist, i then went to the branch today and when i get to the branch they telling me that the system is locked and no one can unlock it so i must wait and pay settlement month end of November, i was advised the system doesnt allow them. i was shocked like WHO built Standard bank system. i want to settle this loan now today and not month end coz im avoiding interest and all that, if i settle this loan now i would have saved R2000 but Standard Bank is refusing, there is NO Manager who have permission on a system to assist me, NO Administrator of the system, NO Senior team leader, i guess the system came from heaven and everyone dont know what they doing.<br> <br> Im so disappointing of Standard Bank, im a Prestige banker but still NO one can assist, i know banks make money with loans but not this way. <br> <br> I have been with Standard Bank ever since but this kind of treatment ive never seen.<br> <br>