Standard bank refusing to return my money

Item: Standard Bank
Rating: 5
Author: Sepaela K

Good Morning 2020-05-01 I withdrew the R1000 at standard bank South Africa(Limpopo Bochum) but the money hang at the slot of ATM and i struggled to take it out until it returned back to the machine and it wrote you took long to collect cash returned to the machine but itwas debited in My account (I was using FNB card),, reported the matter to FNB they saying standard bank will be able to help, please help me because standard bank branches are very scarce since they've closed lots of their branches. I will appreciate if standard bank open their Machine n find our lost Money n return it to rightful owners

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

24 Jul 2020, 09:59

Dear Sepaela

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards Complaint Resolution Centre******

Standard Bank's reply24 Jul 2020, 09:59

Official

Sepaela K's updateReviewer Update

24 Jul 2020, 10:30

Thanks I will appreciate if I get my money back

Sepaela K's update24 Jul 2020, 10:30

Reviewer Update

Thanks I will appreciate if I get my money back