TM
Teboga M

1 reviews | Active since May 2021

16 May 2021, 20:17

STANDARD BANK REFUSING TO HONOUR A SUBPOENA FROM SOUTH AFRICAN POLICE

Standard Bank transactional ***** unit instructed me to open a case with SAPS afterwards their branch does not honour the subpoena in terms of Section 205. I have opened a ***** case in September 2019 - Cas 314/9/2019. I have engaged with standard bank transactional ***** unit and even wrote an email to Standard Bank complaint resolution Centre without any assistance. The transactional ***** unit closed the case on their side and refusing to assist the Police with their investigation. Transactional ***** unit gave a number to give to the Police to call her but it was disfunctional *** I even called the number but it was not going through. I have called transactional ***** unit several times until I was told the case was closed, this happed after I spoke to more that four consultants who have be escalating the matter without success. The Standard Bank case no: ***. The the lady said, she will call me weeks ago until today!

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Replies (1)
Standard Bank
Standard Bank's reply16 May 2021, 21:37
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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*** (fax)
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