1 reviews | Active since May 2021
STANDARD BANK REFUSING TO HONOUR A SUBPOENA
I have recently submitted my review regarding the ********ness of standard bank practice by refusing to honour the subpoena to release the perpetrator's information who de*****ed me. I engaged the Bank Ombudsman regarding the matter but the institution responded by saying they are the wrong forum to enforce the bank's cooperation with such a subpoena. Despite the fact that according to the Code of Banking practice, the bank is compelled by law to disclose the information. The bank ombudsman reffered me to the court as the complaint falls outside their jurisdiction. The bank acted out of bad faith towards my complaint as they are the one who invited me to obtain the necessary subpoena and serve them in order to release the necessary information about the account. Based on my observation the bank is protecting a ******** instead of the law abiding citizen. My business account has been closed due to running out of funds. They rather lose a client over a ********. In conclusion according to the Bank Ombudsman, "Of the subpoena was served on the Bank and the bank is refusing to comply with the subpoena, the Bank is in contempt of court and the court in which subpoena was obtained would be more appropriate to deal with your complaint". The Bank Ombudsman has closed the case cause there is nothing more that they can do for me.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
