Standard bank refusing to close my credit
I have been trying to close my credit card for the past 3 days. I spoke to a consultant yesterday who told me the debited amount would be cleared on the evening. Yp to today the funds are not cleared but the 39k that i paid yesterday has been cleared. I am told to call back on the 4th. That time i would have incurred finance charges. I have never seen such a useless bank with consultants that are helpless. The service is s***hit. Close that f***cken credit card please. Every time when i need things to be done i mjst put on hello peter. It's not right.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
02 Dec 2020, 16:31Dear Babalwa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Dec 2020, 16:31
Official
Dear Babalwa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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's updateReviewer Update
04 Dec 2020, 16:14I spoke to a useless consultant today. She didn't even take my ID number. She just told me that she with not be able to assist me if the debit order amount that was deducted on my account has not been cleared. I was previously told that it will be cleared on 4 December. It's the 4th today, nothing has been done. Tomorrow I will start incurring Finance charges. This is not fair at all. I've seen such a useless *** bank. Close that s*hit credit card for f*uck sake please
's update04 Dec 2020, 16:14
Reviewer Update
I spoke to a useless consultant today. She didn't even take my ID number. She just told me that she with not be able to assist me if the debit order amount that was deducted on my account has not been cleared. I was previously told that it will be cleared on 4 December. It's the 4th today, nothing has been done. Tomorrow I will start incurring Finance charges. This is not fair at all. I've seen such a useless *** bank. Close that s*hit credit card for f*uck sake please
Standard Bank's replyOfficial
14 Dec 2020, 15:24Hello Babalwa
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Dec 2020, 15:24
Official
Hello Babalwa
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
29 Dec 2020, 13:49Hello Babalwa
Thank you for posting your comment.
As per our telephone conversation today 29 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
As per our telephone conversation today 29 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Standard Bank's reply29 Dec 2020, 13:49
Official
Hello Babalwa
Thank you for posting your comment.
As per our telephone conversation today 29 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per our telephone conversation today 29 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
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