Standard bank refusing to cancel a paid off accoun

I paid off one of the bond accounts I have with Standard Bank October 2014 and sent the bond cancellation request as per procedure. I was later contacted by the attorneys who were instructed by Standard Bank to attend to the cancellation. Required documentation was sent to the attorneys and their fees paid. I was instructed to pay R229.39 into the bond account to cover the service fees for the period of 90 days (while the bond account was still open). I contacted the attorneys at the beginning of this year seeing that the bond account was still open and no feedback or action had been taken. The attorneys advised that they were told that the original title deeds were lost and there is some application that needed to be made