Standard bank refusing to assist during Covid-19 pandemic

Item: Standard Bank
Rating: 1
Author: Dineo T

I'm very disappointed with standard bank with regards to assisting me with a payment relief or payment holiday during these difficult times we are facing of Covid-19 pandemic.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

06 May 2020, 16:15

Dear Dineo Tsepetsi

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply06 May 2020, 16:15

Official

Dear Dineo Tsepetsi

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's replyOfficial

11 May 2020, 16:46

Dear Dineo Tsepetsi

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply11 May 2020, 16:46

Official

Dear Dineo Tsepetsi

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's replyOfficial

26 May 2020, 11:10

Dear Dineo Tsepetsi

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply26 May 2020, 11:10

Official