Standard Bank refuses to respond to client complaints.

Wrote an email on the 27th October 2022 to the complains department about a house which was funded by standard bank without doing dye diligence, but kept releasing funds into the hands of a *********. Till today I am paying a loan which was 500 000 plus which I still can't even use. No response has been received from standard bank till today. All other banks which were part of the Munsieville heritage Manor development have been responding and refunding their clients, standard bank can't even respect me with a response to my query. Utterly disappointed at this bank.