Standard Bank refuses to reimburse ********** transactions

I logged a case on 7 January 2023 to the banks ***** department stating that money is being withdrawn from my account without my knowledge. I knew this because I received the sms's. Seventeen days later I received an email stating " The bank has made its decision and regrettably will not be in a position to reimburse you for the losses "

Their reason is that the transactions were "AUTHORIZED". By WHO I ask?! By the *********? I definitely did not receive an sms OTP . FURTHERMORE, Standard Bank claims that it was done and authorized via Samsung Pay Digital Wallet which I do not even have.

How can I be responsible for this? As clients we entrust the bank with securing our money.

If your systems are compromised then fix them to keep your clients money safe and if you cant, then take responsibility by reimbursing what was entrusted to you Standard Bank!