Standard Bank refuses to refund me

This is the second time I'm reaching out and seeking assistance. I app**** for the payment holiday for my car premium. I received an email saying it was approved. However, standard bank still deducted my premium. I have been calling them everyday requesting refund and they keep saying they will pay it. I first called on 31/01/2023 and to date I haven't been assisted. They keep sending me service request numbers and when the due date is near, they send a new one with a later date. I mean how difficult is it to refund me. Here is a list of service request numbers and due dates: 1. *** due on 04.02.2023 (no refund was received) 2. *** due on 10.02.2023 (no refund was received) 3. *** due on 10.02.2023 (no refund was received) 4. *** due on 15/02/2023 (no refund was received) 5. *** due on 21.02.2023 How do I still find myself with no refund and all the service request have been resolved according to Standard bank. PLEASE HELP