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mthandeni D

1 reviews | Active since Mar 2013

24 Aug 2016, 08:12

Standard Bank refuses to reduce my instalments

<p>Standard Bank refuses to reduce my vehicle finance instalments. I made a humble request to them that at this moment I am over indebted and would like to pay a R1000 less from the R3000 I pay every month as I am trying to restructure my monthly budget.</p> <p>I was then asked to fill Affordability Assessment forms which I did.On the assessment forms it clearly shows that my income is less then my debts combined.</p> <p>Standard Bank then came back to me and declined my request saying because I do not bank with them they cannot reduce my instalment.</p>

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Replies (2)
Standard Bank
Standard Bank's reply24 Aug 2016, 11:54
Official

Good day Mthandeni

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply31 Aug 2016, 10:03
Official

Dear Dlamini

I refer to our telephonic conversation and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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