1 reviews | Active since Mar 2013
Standard Bank refuses to reduce my instalments
<p>Standard Bank refuses to reduce my vehicle finance instalments. I made a humble request to them that at this moment I am over indebted and would like to pay a R1000 less from the R3000 I pay every month as I am trying to restructure my monthly budget.</p> <p>I was then asked to fill Affordability Assessment forms which I did.On the assessment forms it clearly shows that my income is less then my debts combined.</p> <p>Standard Bank then came back to me and declined my request saying because I do not bank with them they cannot reduce my instalment.</p>
Good day Mthandeni
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
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Good day Mthandeni
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Dear Dlamini
I refer to our telephonic conversation and confirm that the matter has been addressed.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
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Dear Dlamini
I refer to our telephonic conversation and confirm that the matter has been addressed.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
***
