lR
liz R
1 reviews | Active since Jun 2018
01 Jun 2020, 16:14
Standard Bank refuses to issue settlement letter to settle account
I have a Standard Bank Gold Credit Card. Last week Thursday, I decided to settle the card and close the account, so I have contacted the bank to obtain settlement value and letter. I was promised by Friday. Today, Monday new week, I contacted then to find out where is the settlement letter which I requested on Thursday, After holding on for almost half an hour and speaking to 5 different agents, no one was able to assist me with the letter. I need to know what to pay them to settle!!! STANDARD BANK Manager : Someone please help me !!! At this stage I don't know what to do AND URGENTLY NEED THE SETTLEMENT LETTER!!!
Stay away from Standard Bank Credit Card services. It's a bad experience.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Jun 2020, 16:44Dear liz roman
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply01 Jun 2020, 16:44
Official
Dear liz roman
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
05 Jun 2020, 16:03Dear liz roman
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply05 Jun 2020, 16:03
Official
Dear liz roman
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
lR
Thank you very much for the speedy resolution. I am sorry I had to resolve to this, however the matter is now resolved. Thank you customer services!
liz R's updateReviewer Update
17 Jun 2020, 19:42Thank you very much for the speedy resolution. I am sorry I had to resolve to this, however the matter is now resolved. Thank you customer services!
lR
liz R's update17 Jun 2020, 19:42
Reviewer Update
Thank you very much for the speedy resolution. I am sorry I had to resolve to this, however the matter is now resolved. Thank you customer services!