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Aileen N

1 reviews | Active since Jul 2016

22 Jan 2019, 10:18

Standard Bank refuses to help their customers when you need it the most!

I have a revolving personal loan with Standard bank and have kept to my payments religiously up until a few months ago whereby I fell into arrears due to my husband being retrenched. I contacted Standard bank asking for a payment break or arrangement but got the standard pay the whole amount or we cannot help. Unfortunately at that stage I could not afford the full installment and fell behind on payments. I was since handed over to the Standard bank attorneys. I have tried every avenue to be a good Standard bank customer but life happens and I continued to stay in contact trying to make payment arrangements by visiting the branch etc with no offer of assistance or understanding at all. My plea to Standard Bank is that I am now in a position to pay off my full arrears and would like to move my salary back to Standard Bank however I would like my revolving facility reinstated please. This will help me tremendously for the future. Even is there is a 6 month freeze on withdrawals.This facility is a life line to my family and I would like to explore every opportunity to reinstate it please. I am finally back on my feet and in a comfortable financial [position to bring account up to date. I look forward to your feedback.

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Replies (2)
Standard Bank
Standard Bank's reply22 Jan 2019, 13:22
Official
Dear  Aileen Naidoo 
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply24 Jan 2019, 08:51
Official
Dear  Aileen Naidoo 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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