MP
Morapedi P
1 reviews | Active since Dec 2019
08 Jun 2022, 10:49
Standard Bank Refuses To Help Me - I’m Stranded in Another Country!
It has been 2 weeks trying to get assisted with a debit order reversal and logging into my internet banking. I am in a different country and cannot access my banking app, cannot go into a branch nor have access to a mobile number right now. I have reached out to Standard Bank, they replies coming in close to a week after - they have requested the same information twice now and no reply after that. When will I get assistance? I need access to my funds so I can get some food to eat - if I die of starvation, it will be you who had not assisted me.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
08 Jun 2022, 14:58Hi Mo*****i
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Jun 2022, 14:58
Official
Hi Mo*****i
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
MP
Morapedi P's updateReviewer Update
08 Jun 2022, 15:17I sent an email to the complaints centre and received a reply from Vanessa from Customer Resolution Centre who requested some details from me - but this seems it is a reply from an email I sent even before I posted this review. I have not received any other email and not sure if she is the right hands you are referring to?
MP
Morapedi P's update08 Jun 2022, 15:17
Reviewer Update
I sent an email to the complaints centre and received a reply from Vanessa from Customer Resolution Centre who requested some details from me - but this seems it is a reply from an email I sent even before I posted this review. I have not received any other email and not sure if she is the right hands you are referring to?
Standard Bank's replyOfficial
08 Jun 2022, 17:26Good day Mo*****i
Thank you for writing back to us.
We will follow up with our team and we will get back to you.
Our sincere apologies for the inconvenience caused in this regard
Regards
Standard Bank Hello Peter Team
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Thank you for writing back to us.
We will follow up with our team and we will get back to you.
Our sincere apologies for the inconvenience caused in this regard
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jun 2022, 17:26
Official
Good day Mo*****i
Thank you for writing back to us.
We will follow up with our team and we will get back to you.
Our sincere apologies for the inconvenience caused in this regard
Regards
Standard Bank Hello Peter Team
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Thank you for writing back to us.
We will follow up with our team and we will get back to you.
Our sincere apologies for the inconvenience caused in this regard
Regards
Standard Bank Hello Peter Team
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MP
Morapedi P's updateReviewer Update
10 Jun 2022, 11:42I am coming back here two days later and it seems you have done nothing to try and assist me with this. You assured me that the “matter is now in the right hands” but I still do not have access to my internet banking. I do not know what else needs to be done to be taken seriously as a client by you - maybe you can tell me. Perhaps I am not making clear, the urgency of my situation and it has now come to a point where I just have no funds because I can’t transfer from my other inter-account. This cannot be how you conduct your business, hey.
MP
Morapedi P's update10 Jun 2022, 11:42
Reviewer Update
I am coming back here two days later and it seems you have done nothing to try and assist me with this. You assured me that the “matter is now in the right hands” but I still do not have access to my internet banking. I do not know what else needs to be done to be taken seriously as a client by you - maybe you can tell me. Perhaps I am not making clear, the urgency of my situation and it has now come to a point where I just have no funds because I can’t transfer from my other inter-account. This cannot be how you conduct your business, hey.
Standard Bank's replyOfficial
10 Jun 2022, 16:52Good day Mo*****i
Thank for raising this concern with us.
We will follow up with our team and we will be in touch.
Our humble apologies for the inconvenience caused.
Standard Bank Hello Peter Team
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Thank for raising this concern with us.
We will follow up with our team and we will be in touch.
Our humble apologies for the inconvenience caused.
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jun 2022, 16:52
Official
Good day Mo*****i
Thank for raising this concern with us.
We will follow up with our team and we will be in touch.
Our humble apologies for the inconvenience caused.
Standard Bank Hello Peter Team
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Thank for raising this concern with us.
We will follow up with our team and we will be in touch.
Our humble apologies for the inconvenience caused.
Standard Bank Hello Peter Team
***
MP
Morapedi P's updateReviewer Update
10 Jun 2022, 16:56But this is honestly the same copy and paste message you sent 2 days ago and you did not get back to me. This is why we are back here, today.
MP
Morapedi P's update10 Jun 2022, 16:56
Reviewer Update
But this is honestly the same copy and paste message you sent 2 days ago and you did not get back to me. This is why we are back here, today.
Standard Bank's replyOfficial
14 Jun 2022, 12:49Hi Mo*****i
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 14 June 2022
We appreciate your support and loyalty.
Standard Bank Help Centre
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Standard Bank's reply14 Jun 2022, 12:49
Official
Hi Mo*****i
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 14 June 2022
We appreciate your support and loyalty.
Standard Bank Help Centre
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