Standard bank refuses to follow through with complaints

I've been up and down with Standard bank with my bank account thats in arrears, for mire than 2 years now,ive dealt with directors and manager's but still ,no o e told me they where supposed to use the insurance on the account i paid for all those years they got the nerve to tel me i must wait so they can see how to asist,but it does not work,they've gotten daya laywers from Jhb to harras me before speaking with me fur 6 months now,dropped cals, this laywer company are also doing loans through absa ,to change the debt from 1 bank to another,they gave my details out Standard bank,and these laywers gave my details out to absa!