Standard Bank Refuses To Email Homeloan Statement or Provide Balance

Item: Standard Bank
Rating: 1
Author: Kevindren G

Standard Bank Refuses To Email Homeloan Statement or Provide Balance.

I have been trying for months for Standard Bank to get them to email me my home loan statement. Every time there is an authentication issue with Standard Bank. I get asked questions which I answer correctly - but because Standard Bank has false & incorrect information about me, they insist that I am answering wrong.

Today I spoke yo Mpumi Maphosho & Elsie Nkuta - same result.

But its amazing that Standard Bank will call me 1000 times for me to switch my banking account to them or offer me a loan or take out insurance or even a credit card.

Why does Standard Bank behave in such a pathetic manner? Is this the treatment they render to ALL their customers.

I can bet anyone that Standard Bank wont even both to respond or reply to me!!!

Can the Banking Ombudsman please investigate Standard Bank to check if this level of customer service or significant lack thereof is acceptable!!!

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

07 Jun 2021, 00:11

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply07 Jun 2021, 00:11

Official