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Philile M

1 reviews | Active since Nov 2012

27 May 2015, 09:32

STANDARD BANK REFUSES TO CLOSE MY REVOLVING LOAN A

I went into a branch 3 months ago, to find out what my settlement amount is for my RCP. I was told the amount and was told it lasts 5 days. I found out later that this was incorrect. Needless to say when I paid I was late and it couldn't be closed because they said they can only close it on the 6th of the month AND the settlement amount had changed. <br> <br> Okay fine. I asked how much more, I was told to pay a random amount and the change would come back. I paid that amount, and called again to make sure the account is closed, I was told its been closed. It was not showing on my cellphone banking. THEN a debit went off. I checked, it was my loan. Then another amount went off... the interest. I WANT MY MONEY BACK NOW. AND I WANT THAT ACCOUNT CLOSED! I actually wanted to close it because I want to close my standard bank account - I have moved to ABSA. Thanks for the **** service. I JUST WANT MY MONEY BACK AND I'M NOT PAYING A CENT MORE TO CLOSE THIS **** RCP ACCOUNT

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Replies (1)
Standard Bank
Standard Bank's reply27 May 2015, 13:48
Official
Hello phililemiya,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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