Standard Bank refuses assist me

Hi I bought a car through standard bank(finance) but now the car is paid off.

I went licecing department to do change of ownership but standard Bank guys gave me incorrect and incomplete documents. The things I received from them was cerficate of registration of the car(which is fine) and the NCO copy but this copy is was not stamped.

The licecing department said they can't do a change of ownership without the copy of ID of the details in the NCO copy, the NCO copy must be stamped and the settlement letter.

I send an email the Asset and vehicle finance regarding the copy of an ID and settlement letter but I was told there is no settlement letter but i only need a copy of an ID.

I went again today to licecing department with the copy of an I.D, unstamped NCO and certificate of the car but they showed me that the proxy ID is also incorrect.

This is frustrating as I going back and fourth with incorrect and outstandind documents provided b your employees! If I have paid off the car why must I experience such terrible service by Standard Bank? I want my query dealt with timeously & correctly this time!