VB
Vuyelwa B
1 reviews | Active since Oct 2018
25 Mar 2026, 14:30
Standard Bank refused to send me the Homeloan statement
I called standard bank and requested the statement for the home loan because i have been paying for 13 years yet my account balance is not going down. I have not received the statement even after the consulted told me she has emailed it.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Mar 2026, 14:37Dear Vuyelwa,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Mar 2026, 14:37
Official
Dear Vuyelwa,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
VB
Vuyelwa B's updateReviewer Update
25 Mar 2026, 16:02Hi,
What is Standard bank doing about my query, when am i receiving the statement?
What is Standard bank doing about my query, when am i receiving the statement?
VB
Vuyelwa B's update25 Mar 2026, 16:02
Reviewer Update
Hi,
What is Standard bank doing about my query, when am i receiving the statement?
What is Standard bank doing about my query, when am i receiving the statement?
Standard Bank's replyOfficial
26 Mar 2026, 07:40Hi Vuyelwa,
We attempted to call you and, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
We attempted to call you and, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Mar 2026, 07:40
Official
Hi Vuyelwa,
We attempted to call you and, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
We attempted to call you and, we were unable to reach you.
Please include a time that is convenient for us to reach you.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Mar 2026, 12:46 Hi Vuyelwa,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Mar 2026, 12:46
Official
Hi Vuyelwa,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***