SE
Sasha E
1 reviews | Active since Jun 2010
10 May 2023, 12:13
Standard bank refuse to stop my account.
I have a cheque account which has an Overdraft. I want to pay the balance to zero and close the account. I am not in South Africa and have called in numerous times to request the account to be blocked. All collections and transactional the consultants tell me go to the branch WHICH I CANNOT DO. How difficult is it to just STOP my account? I am not using the account and grossly unfair that a client must pay account fees when i am explicitly stating i want to pay it down and close
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
10 May 2023, 12:15Dear Sasha
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 May 2023, 12:15
Official
Dear Sasha
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
10 May 2023, 12:39Hello Sasha
Please supply us with an alternate contact number so that our consultants can contact you to assist you further.
We have asked our team to send you an email directly. Please wait for communications from our staff.
Kind Regards
Standard Bank Hello Peter Team
Please supply us with an alternate contact number so that our consultants can contact you to assist you further.
We have asked our team to send you an email directly. Please wait for communications from our staff.
Kind Regards
Standard Bank Hello Peter Team
Standard Bank's reply10 May 2023, 12:39
Official
Hello Sasha
Please supply us with an alternate contact number so that our consultants can contact you to assist you further.
We have asked our team to send you an email directly. Please wait for communications from our staff.
Kind Regards
Standard Bank Hello Peter Team
Please supply us with an alternate contact number so that our consultants can contact you to assist you further.
We have asked our team to send you an email directly. Please wait for communications from our staff.
Kind Regards
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
11 May 2023, 10:13Good day Sasha
Our team tried calling you to no avail.
Our team tried calling you to no avail.
Please be aware that we have been keeping an eye on your account and would like to telephonically contact you to offer feedback. Kindly confirm the convenient time we can call you.
We would certainly appreciate your fastest response.
Many thanks
Kind Regards
Standard Bank Hello Peter Team
Kind Regards
Standard Bank Hello Peter Team
Standard Bank's reply11 May 2023, 10:13
Official
Good day Sasha
Our team tried calling you to no avail.
Our team tried calling you to no avail.
Please be aware that we have been keeping an eye on your account and would like to telephonically contact you to offer feedback. Kindly confirm the convenient time we can call you.
We would certainly appreciate your fastest response.
Many thanks
Kind Regards
Standard Bank Hello Peter Team
Kind Regards
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
12 May 2023, 16:18Good day Sasha
Our team made multiple unsuccessful attempts to get in touch with you.
Kindly let us know as soon as you're prepared to interact with us.
We look forward to hearing from you
Our team made multiple unsuccessful attempts to get in touch with you.
Kindly let us know as soon as you're prepared to interact with us.
We look forward to hearing from you
Kind Regards
Standard Bank Hello Peter Team
Standard Bank Hello Peter Team
Standard Bank's reply12 May 2023, 16:18
Official
Good day Sasha
Our team made multiple unsuccessful attempts to get in touch with you.
Kindly let us know as soon as you're prepared to interact with us.
We look forward to hearing from you
Our team made multiple unsuccessful attempts to get in touch with you.
Kindly let us know as soon as you're prepared to interact with us.
We look forward to hearing from you
Kind Regards
Standard Bank Hello Peter Team
Standard Bank Hello Peter Team